Shipping Policy

A piece leaving the atelier has taken time to become itself. The way it travels to you is shaped by that. Every bloom is insured, tracked, and signed for — because what is inside the box is not replaceable.

Where Gǔ delivers

Gǔ delivers within Singapore, by DHL. For delivery outside Singapore, begin a conversation on WhatsApp (+65 9694 9772) before placing your order — some regions are beyond the courier's reach, and the arrangement is confirmed with you first.

How pieces are shipped

Every piece leaves the atelier via DHL, insured, tracked, and signature-required.

Signature is required on delivery. If no one is available to sign, DHL will attempt redelivery or hold the piece at a collection point. Gǔ is not responsible for pieces that cannot be delivered due to an incorrect address provided at checkout, or for failed collection within DHL's holding period.

Delivery timeframe. Delivery within Singapore takes 2–3 working days from dispatch. Ready pieces, such as the Bud Solitaires, are dispatched once your order is confirmed; where a different ring size is requested, resizing adds 5 working days. Made-to-order pieces, such as the Tulip rings, take 6 weeks to make before dispatch. If your piece is needed by a particular date, message Gǔ on WhatsApp before placing your order.

Shipping cost

DHL delivery within Singapore is complimentary on every order.

When your piece leaves

A piece ships once it is complete and has passed Gǔ's final inspection. For Bespoke commissions, making takes 8–12 weeks once the design is confirmed. For Evergreen Blooms, ready pieces are dispatched once your order is confirmed, and made-to-order pieces after 6 weeks of making. Seasonal pieces are dispatched within the lead time confirmed at purchase.

Dispatch happens on business days. A tracking number is sent by email when the piece leaves the atelier. From that point, the courier's tracking page carries the full picture.

What arrives

Every piece arrives in a Gǔ jewellery box, sealed inside an outer mailer, with a handwritten note and care instructions. If the outer mailer shows signs of damage or tampering on arrival, photograph it before opening — this documentation matters if a claim needs to be made.

If something goes wrong in transit

Every shipment is insured for its full declared value. If a piece arrives damaged, message Gǔ on WhatsApp (+65 9694 9772) within 24 hours of delivery. Include photographs of the outer mailer as received, the jewellery box, and the piece itself — all packaging must be retained until the claim is resolved. Gǔ will assess the damage and arrange repair or replacement at its discretion.

Claims submitted after 24 hours, or without full photographic documentation of the packaging and piece condition, may not be eligible for coverage.

If a tracked shipment is lost in transit, Gǔ will open a claim with DHL and keep you informed throughout. Resolution will follow the outcome of that claim.

Gǔ is not liable for loss, theft, or delays that occur once a piece has been dispatched and is in DHL's possession. Responsibility transfers to DHL at the point of handover. Shipments are insured, and any loss will be pursued through the claims process — but Gǔ cannot be held liable for outcomes beyond its control once the piece has left the atelier.

Shipping questions

For anything not covered here, message Gǔ on WhatsApp (+65 9694 9772).