Shipping policy
Shipping Policy
A piece leaving the Atelier has taken months to become itself. The way it travels to you is shaped by that. Every bloom is insured, tracked, and signed for — because what is inside the box is not replaceable.
Where we deliver
GU delivers to Singapore and internationally, to all areas serviced by DHL. Delivery to addresses outside DHL's standard service zones may carry an additional charge; write to hello@gujewellery.com before placing your order if you are unsure whether your address falls within this.
How we ship
Every piece leaves the Atelier via DHL, insured, tracked, and signature-required.
Signature is required on delivery. If no one is available to sign, DHL will attempt redelivery or hold the piece at a collection point. GU is not responsible for pieces that cannot be delivered due to an incorrect address provided at checkout, or for failed collection within DHL's holding period.
Delivery timeframe. Standard delivery within Singapore takes 1–2 working days from dispatch. International delivery, when available, is estimated at 3–5 working days. If you need a piece sooner, write to hello@gujewellery.com before placing your order — express delivery is available, and the additional cost will be advised based on your location and timing.
Shipping cost
DHL shipping is complimentary on all orders valued at $1,000 and above. For orders below $1,000 — small parts, accessories, or supplementary items — shipping is at the client's cost. The applicable rate will be advised before dispatch.
When your piece leaves
A bloom ships at The Reveal — the moment the piece is complete and has passed Celine's final inspection. For Bespoke commissions, The Reveal follows three to five months of making. For Seasonal and Evergreen Blooms made to order, pieces are dispatched within the lead time confirmed at purchase.
Dispatch happens on business days. A tracking number is sent by email when the piece leaves the Atelier. From that point, the courier's tracking page carries the full picture.
What arrives
Every piece arrives in a GU jewellery box, sealed inside an outer mailer, with a handwritten note and care instructions. If the outer mailer shows signs of damage or tampering on arrival, photograph it before opening — this documentation matters if a claim needs to be made.
If something goes wrong in transit
Every shipment is insured for its full declared value. If a piece arrives damaged, write to hello@gujewellery.com within 24 hours of delivery. Include photographs of the outer mailer as received, the jewellery box, and the piece itself — all packaging must be retained until the claim is resolved. GU will assess the damage and arrange repair or replacement at its discretion.
Claims submitted after 24 hours, or without full photographic documentation of the packaging and piece condition, may not be eligible for coverage.
If a tracked shipment is lost in transit, GU will open a claim with DHL and keep you informed throughout. Resolution will follow the outcome of that claim.
GU is not liable for loss, theft, or delays that occur once a piece has been dispatched and is in DHL's possession. Our responsibility transfers to DHL at the point of handover. Shipments are insured, and any loss will be pursued through the claims process — but GU cannot be held liable for outcomes beyond our control once the piece has left the Atelier.
Shipping questions
For anything not covered here, write to hello@gujewellery.com.